Responsible Gaming

Responsible gaming means approaching gambling as a form of entertainment, not a way to make money or solve financial problems. The aim of this responsible gaming page for the Esc Online record of Esc Online at eskonline.bet is to help you make informed, conscious decisions, recognise risks at an early stage and know where to get help if gambling stops being enjoyable.

Esc Online is operated by Estoril Sol Digital S.A., a Portuguese company licensed and regulated in Portugal by the Serviço de Regulação e Inspeção de Jogos (SRIJ) under licences 003 and 008, with its registered address at Rua Melo e Sousa, nº 535, Bloco 2, A, 2765-277 Estoril, Portugal. As of 2025, Esc Online is not licensed or regulated by the UK Gambling Commission and is not available to players located in the United Kingdom; this page is provided for information and harm-minimisation purposes only, especially for UK visitors and expatriates seeking guidance on safer gambling.

Within the limits of its licences and applicable law, Esc Online is committed to supporting safer play by offering practical tools, clear information, and access to independent support organisations. If your play with Esc Online (where legally permitted) or with any other operator begins to cause concern, you are encouraged to use the limits and exclusion options described below and to contact professional support services without delay.

Risk Awareness

Most people who gamble do so occasionally and for fun, but any gambling activity carries a risk of financial loss and, for some, the development of a gambling problem. Understanding the early warning signs helps you act before harm occurs.

Common Warning Signs

• Preoccupation: Frequently thinking about gambling, past bets or the next opportunity to play, even during work, study or family time.
• Chasing losses: Increasing stakes or playing longer than planned in an attempt to win back money already lost.
• Spending beyond your means: Using money needed for rent, bills, food, debt repayments or savings to fund gambling.
• Loss of control: Finding it hard to stop, taking "one more spin or bet" repeatedly, or breaking self-imposed rules.
• Secrecy and lying: Hiding gambling activity, deleting browser history, or misleading friends and family about time or money spent.
• Emotional distress: Feeling anxiety, guilt, shame, irritability or depression linked to gambling or related debts.
• Impact on daily life: Neglecting work, studies, family or hobbies because of gambling, or using gambling to escape personal or financial problems.

Quick Self-Assessment

Consider the following statements. Answer honestly with "yes" or "no". A pattern of "yes" answers may indicate a gambling problem and a need for support:

• Do you gamble with money that you really cannot afford to lose?
• Have you ever lied to family or friends about how much or how often you gamble?
• Do you feel restless, irritable or upset when you try to cut down or stop gambling?
• Have you needed to increase your stakes over time to feel the same excitement?
• Have you ever borrowed money, sold possessions or missed bill payments due to gambling?
• Do you often gamble longer than you planned, or stay online even when you know you should stop?
• Have your gambling activities caused problems in your relationships, work, studies or health?

If you recognise yourself in these descriptions, or if someone close to you has expressed concern, we strongly recommend contacting one of the professional support services listed below and considering limits, time-outs or self-exclusion as soon as possible.

Limits & Tools

Setting clear limits before you start gambling is one of the most effective ways to stay in control. Where legally available to you on eskonline.bet, the Esc Online platform offers responsible gaming tools that are designed to comply with applicable regulations (including SRIJ rules in Portugal) and align with best practice standards followed in the UK and across Europe as of 2025.

Deposit Limits (Daily, Weekly, Monthly)

To help you manage your spending, you can usually set deposit limits that cap how much you can add to your account over chosen periods.

1. Access your account settings: After logging in from an eligible jurisdiction, go to "My Account" and locate the "Responsible Gaming" or "Limits" section.
2. Choose your time frame: Select a daily, weekly and/or monthly deposit limit. Choose amounts that you can comfortably afford to lose without affecting essential expenses.
3. Enter your limits: Type the maximum amounts (for example, £20 per day, £100 per week, £250 per month - figures are illustrative only) and confirm your choice. Lower limits usually take effect immediately.
4. Increasing limits: Any request to increase or remove a limit is typically subject to a mandatory cooling-off period (for example, 24 hours or longer) and a fresh confirmation. This is to prevent impulsive decisions when emotions are high.

Once a deposit limit is reached, further deposits within the relevant period will be blocked until the limit window resets.

Time Limits and Session Controls

Time-based tools help you avoid excessively long sessions, which can impair judgment and increase losses.

• Session timers: You may be able to set a maximum duration for each session (for example, 30, 60 or 120 minutes). When the time is reached, a pop-up notification will remind you to stop or take a break, and the session may automatically log out.
• Reality checks: Periodic on-screen messages (for example, every 30 or 60 minutes) summarise how long you have been playing and your net result, encouraging you to reassess whether you wish to continue.
• Activity history: Reviewing your deposits, withdrawals and play history on your account page gives a realistic picture of your behaviour and helps you adjust limits where necessary.

Short Breaks ("Time-Out")

If you feel you are losing control but are not ready for a longer self-exclusion, a time-out or short break can be a useful first step.

1. Navigate to "Time-Out" or "Short Break": In the "Responsible Gaming" section of your account, choose the option that allows you to temporarily suspend play.
2. Select a duration: Typical options range from 24 hours to 72 hours, and may include longer periods (such as 7 or 30 days) depending on the jurisdiction and platform configuration.
3. Confirm your request: Read the information about the consequences, then confirm. During the time-out, you will not be able to place bets or play games. You should use this period to reassess your gambling and, if necessary, seek advice.

Remember that tools on Esc Online at eskonline.bet are available only in the jurisdictions in which the operator is licensed and permitted to offer services. UK residents must not attempt to circumvent geo-blocking and should instead use the tools and self-exclusion schemes provided by UK-licensed operators and national services such as GAMSTOP.

Self-Exclusion

If limits and short breaks are not sufficient, self-exclusion is a more robust measure designed for individuals at high risk of gambling harm. Self-exclusion involves a voluntary but binding decision to block your access to gambling services for a specified period.

How to Request Self-Exclusion on eskonline.bet

1. Log in from an eligible jurisdiction: Access your Esc Online account on eskonline.bet, if you are located in a country where the service is lawfully available. Players located in the UK must not create or use an account.
2. Go to the "Self-Exclusion" section: Open "My Account" > "Responsible Gaming" > "Self-Exclusion" (wording may vary slightly by interface language).
3. Choose the exclusion period: Select a period that reflects the seriousness of your concerns. Options typically include 6 months, 1 year, 3 years or permanent (lifetime), in line with applicable regulations as of 2025.
4. Confirm your decision: You may be asked to read a short statement explaining the consequences (for example, loss of access to games and promotions) and to tick a confirmation box or re-enter your password. Once confirmed, the exclusion will be applied.

Consequences of Self-Exclusion

• Account access: During the self-exclusion period, you will not be able to log in, deposit funds, place bets or participate in any games on Esc Online at eskonline.bet.
• Marketing communications: Esc Online will take reasonable steps to stop sending you marketing communications related to gambling promotions in accordance with applicable law and your consent preferences.
• Account balance and withdrawals: Existing balances remain your money. If you have funds in your account when self-exclusion takes effect and cannot access the interface, you may contact customer support at apoio@eskonline.bet to request a withdrawal, subject to standard verification and anti-money laundering checks.
• Irreversibility during the period: Self-exclusion cannot usually be cancelled or shortened once in force. At the end of the chosen period, re-opening an account may require an explicit request, a cooling-off period and fresh confirmation to help prevent impulsive returns to gambling.

National Self-Exclusion Schemes

In addition to operator-level self-exclusion, many countries operate centralised schemes:

• United Kingdom - GAMSTOP: UK residents can register for free at www.gamstop.co.uk to block access to online gambling platforms licensed in Great Britain for a chosen period (at least 6 months). Esc Online at eskonline.bet is not UK-licensed and should not be accessed by UK residents; GAMSTOP may nevertheless form part of a broader harm-reduction strategy.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ), managed by the Spanish regulator, allows residents to exclude themselves from licensed gambling environments across Spain.
• Portugal and Belgium: Jurisdictions in which Esc Online or related brands operate (Portugal and Belgium) provide national or centralised exclusion registers applicable to licensed operators. Players should consult the relevant regulator's website (for example, SRIJ in Portugal or the Belgian Gaming Commission) for details.

If you are unsure which scheme applies to you, contact a local support organisation or regulator for guidance.

Support Resources

If gambling is affecting you or someone you care about, you do not have to face it alone. The following services operate independently of Esc Online at eskonline.bet and can offer free, confidential help as of 2025. Availability and details may change, so please check each service's website for the most current information.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge, 24 hours a day, 7 days a week, for advice, information and emotional support. Live chat is also available via the GamCare website.
• NHS Services: The UK National Health Service provides specialist clinics and online resources for gambling problems. Visit www.nhs.uk and search for "gambling addiction" for information on treatment pathways and local services.
• Local mental health services: Your GP can refer you to appropriate mental health support, including counselling, cognitive behavioural therapy (CBT) and debt advice services.

International Support Organisations

Many of these services provide anonymous online chat, forums and email support. They are separate from Esc Online and will not share your personal data with the operator.

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (UK): Centralised online self-exclusion for Great Britain. Once registered, you will be prevented from using many online gambling sites and apps licensed in Great Britain for your chosen exclusion period.
• RGIAJ (Spain): National exclusion register covering regulated gambling environments in Spain.
• Device-level blocking - Gamban: Software that blocks access to many gambling websites and apps across devices. See gamban.com for details. Some treatment providers or operators may fund subscriptions as part of support plans.
• Device-level blocking - BetBlocker: A free tool that allows you to block your devices from accessing gambling content for a chosen period. See betblocker.org.

Support for Families and Friends

Problem gambling often affects partners, children, relatives and friends. Support is available specifically for them:

• GamCare - Families and Friends: Resources and live chat for those affected by someone else's gambling: www.gamcare.org.uk/get-support/for-families-and-friends/.
• GamAnon (Gamblers Anonymous Family Groups): Peer-support meetings and information for families: www.gamanon.org.uk and www.gamblersanonymous.org.

All of these services aim to be confidential, non-judgmental and independent from gambling operators. In an emergency, or if there is an immediate risk of harm, you should contact local emergency services or a medical professional instead of using this page.

Help for Family

If you are worried about someone's gambling, your support can make a significant difference, but it is important to protect your own wellbeing as well. Problem gambling is a health issue, not a moral failing, and approaching the topic carefully can encourage the person to accept help.

How to Start the Conversation

• Choose the right moment: Speak when the person is sober, relatively calm and not currently gambling. Avoid arguments during or immediately after gambling sessions.
• Use non-judgmental language: Focus on how you feel and what you have noticed ("I'm worried because I've seen...") instead of accusations ("You always...", "You never...").
• Be specific: Mention concrete examples such as missed bills, hidden debts, changes in mood or time spent online.
• Encourage, do not control: Offer to help them contact a helpline or set limits, but recognise that you cannot force them to change. Recovery is more sustainable when the person chooses it themselves.

Getting Them Engaged in Support

• Suggest professional help: Encourage them to contact services like the National Gambling Helpline (0808 8020 133), Gambling Therapy, or local mental health services.
• Offer practical assistance: You might help them register with a self-exclusion scheme (such as GAMSTOP for UK-licensed sites), install blocking software like Gamban or BetBlocker, or attend an appointment with a GP or counsellor.
• Set healthy boundaries: Protect your own finances by keeping accounts separate, not lending money you cannot afford to lose, and seeking independent debt advice if needed.

Support for You

Family members and friends can access help in their own right:

• Online support groups and forums: Services such as GamCare's forums and Gambling Therapy provide moderated spaces to share experiences with others in similar situations.
• Family-focused organisations: GamAnon offers meetings specifically for those affected by another person's gambling: www.gamanon.org.uk.
• Professional counselling: A psychotherapist or counsellor specialising in addiction can help you manage stress, set boundaries and plan next steps.

If you or the person you are concerned about is in immediate danger or experiencing severe distress, contact emergency services or your local crisis hotline without delay.

Operator's Commitment

The Esc Online record for Esc Online at eskonline.bet reflects the commitment of Estoril Sol Digital S.A. to promoting a safer gambling environment in all jurisdictions where it is licensed to operate. While Esc Online is not licensed or available to players located in the UK and does not appear on the UK Gambling Commission's public register as of 2025, the operator follows robust responsible gaming standards developed under Portuguese law and aligned with European best practice.

Internal Monitoring and Risk Checks

• Behavioural analysis: Esc Online uses transaction and behaviour monitoring systems, under the supervision of regulators such as SRIJ in Portugal, to identify patterns that may indicate problematic gambling (for example, very frequent deposits, rapid increases in stakes, long uninterrupted sessions or repeated failed deposit attempts).
• Automated alerts and warnings: Where permitted by local law, players may receive on-screen messages reminding them of time spent, losses incurred or available responsible gaming tools, encouraging reflection and use of limits.
• Fairness and integrity: Games offered under SRIJ licences are subject to randomness and fairness audits (RNG certification) as required by regulation, helping to ensure that outcomes are not manipulated and that players receive accurate information about game rules and odds.
• Staff training: Customer support teams receive training on recognising signs of gambling harm and on how to respond appropriately, including by signposting to independent support agencies and explaining the use of account controls.

When Esc Online May Contact You Proactively

Subject to applicable data-protection and gambling regulations in the relevant jurisdiction, Esc Online may initiate contact with a player when internal systems flag potential risk indicators, such as:

• Unusual increases in deposit frequency or amounts over a short period.
• Extended sessions without breaks, especially at high stakes.
• Repeated failed deposit attempts, chargebacks or indications of financial distress.
• Player statements suggesting loss of control or gambling to solve financial problems.

In such cases, support staff may reach out by email or through in-platform messaging to:

• Provide information about responsible gaming tools, including limits, time-outs and self-exclusion.
• Recommend taking a break or reducing limits, and offer links to independent help services.
• In serious cases, consider applying restrictions to the account (for example, temporary suspension) in line with legal and regulatory obligations.

All processing of personal data for responsible gaming purposes is carried out in accordance with the operator's privacy policy and applicable data-protection laws. Nothing in this section limits the rights and obligations that arise under the laws of the jurisdiction in which the player is located.

Updates

Responsible gaming standards, regulatory requirements and Esc Online's internal procedures evolve over time. The Esc Online responsible gaming content for eskonline.bet may therefore be updated to reflect changes in legislation, regulatory guidance (including from SRIJ, the Belgian Gaming Commission and, where relevant for informational purposes, the UK Gambling Commission), industry best practice and the operator's own policies.

How You Will Be Informed

• Website notices: Significant changes to responsible gaming tools or policies may be highlighted via banners or notices on the Esc Online website in the jurisdictions where services are offered.
• Email communication: Where required by law or considered appropriate, registered customers in eligible jurisdictions may receive email notifications about material updates, using the contact details provided in their account.
• Policy documents: The full terms and conditions, privacy policy and responsible gaming policy available on official Esc Online websites (such as eskonline.bet and, for Portuguese operations, esconline.pt) will always contain the most up-to-date contractual and legal information.

The present responsible gaming page for the Esc Online record is intended as a general informational resource and does not replace the specific terms and conditions that apply in any given jurisdiction. If there is any conflict between this page and the legally binding terms on the relevant local site, the latter shall prevail.

Date of last update: 06 November 2025.

Contact & Feedback

If you have questions about responsible gaming measures or need assistance with limits, time-outs or self-exclusion in a jurisdiction where Esc Online is lawfully available, you can contact the operator using the details below. Please note that, as of 2025, Esc Online does not provide services to players located in the United Kingdom, and no telephone support line is offered.

Responsible Gaming Contact Details

• Email (primary contact): apoio@eskonline.bet - main customer support channel for responsible gaming and general queries. Support is typically available in Portuguese and English, with response times depending on volume (for example, around 11 hours for a weekday query as observed in 2025).
• Live chat: Accessible via the Esc Online platform on https://eskonline.bet in eligible jurisdictions, usually between 09:00 and 24:00 GMT as of 2025, initially via chatbot with the option to request a human agent.
• Telephone: Not available. Sources explicitly state that Esc Online does not operate telephone support; please use email or live chat instead.
• Postal address (registered office): Estoril Sol Digital S.A., Rua Melo e Sousa, nº 535, Bloco 2, A, 2765-277 Estoril, Portugal.

Responsible Gaming Feedback and Self-Control Form

You may use the following form (or an equivalent form provided on the Esc Online website) to request help with self-control, limits or exclusion, or to give feedback on responsible gaming measures. Do not use this form in emergencies.

Name (optional):

Email address:

Country of residence:

Reason for contact:
Setting or changing deposit/time limits Requesting a time-out Requesting self-exclusion Concern about my gambling behaviour Concern about a family member or friend Feedback on responsible gaming tools Other

Details of your request:

This form is not monitored 24/7 and is not a crisis service. If you are in immediate distress or danger, please contact local emergency services or a national helpline listed above.

Submit request

By contacting Esc Online through email, live chat or this form, you agree that your information may be processed in accordance with the applicable privacy policy for the purposes of responding to your request and fulfilling responsible gaming obligations.